US-BAPE

RETURNS
& EXCHANGES

A seamless return experience designed around your satisfaction. Please review our return guidelines carefully before submitting a request.

01

EASY RETURNS

Simple return process with clear requirements.

02

ORIGINAL CONDITION

Items must remain unused with original tags and packaging.

03

SECURE REFUNDS

Approved refunds are processed safely after inspection.

RETURN PROCESS

01

CONTACT SUPPORT

Email our support team to start your return request.

02

PREPARE ITEM

Pack the product with original packaging and tags.

03

PRODUCT REVIEW

Our team will inspect the returned item.

04

REFUND COMPLETE

Refund will be processed after approval.

RETURN REQUIREMENTS

All returned items must be unworn, unused, and in perfect condition. Original hangtags must remain attached and products must be returned with their original packaging. Any item returned in an unsuitable condition may be refused and will not qualify for a refund.

IMPORTANT INFORMATION

Final Sale products are not eligible for return or refund.
Online purchases cannot be returned at physical retail locations.
Online store credit cannot be transferred to retail stores.
Store credit will equal the original amount paid for eligible items.
Customers are responsible for duties and taxes related to returns.
Unauthorized purchases are considered final sale.

FINAL SALE COLLECTION

The following items are considered final sale and cannot be returned, exchanged, or refunded. Please review product information carefully before placing your order, as these items are sold in their final condition.

Collaborations Jewelry Watches Hats Gloves Swimwear Gift Sets Underwear Socks Keychains BAPE Home Furniture Dishware Office Goods Collectible Figures Plush Dolls

IMPORTANT NOTICE

If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of receiving your order. Please include your order details and relevant information so our team can review your request.

For order cancellation requests, please contact us immediately. Orders that have already been processed, prepared, or shipped cannot be cancelled.

After the 48-hour period, we may not be able to provide assistance regarding product issues. For any questions, please contact our support team.

NEED HELP?

Our support team is available to assist you with any questions regarding returns or exchanges.

support@us-bape.com